Refund policy

Last Updated: August 2026

At Plush Atelier, we want you to be delighted with your purchase. If for any reason you are not completely satisfied, please review our returns policy below.

Your Right to Cancel

If you purchase products online, you have the right to cancel your order within 14 days of receiving your goods, in accordance with Irish and EU consumer protection legislation.

To exercise this right, please contact us by email within 14 days of receiving your order.

Once you have notified us, you must return the item within 14 days.

Conditions for Returns

To be eligible for a refund:

  • Items must be returned in their original condition.

  • Items must be unused and undamaged.

  • Items should be returned with any original packaging where possible.

  • Proof of purchase must be provided.

We reserve the right to reduce the refund amount if the item shows signs of use, damage, or handling beyond what is necessary to inspect it.

Non-Returnable Items

The following items cannot be returned unless they are faulty or damaged:

  • Bespoke or custom-made items

  • Special-order items sourced specifically for a customer

  • Items made to a customer's specifications

  • Gift cards

  • Interior design consultation fees once the service has been provided

Many of our vintage, antique, and one-of-a-kind pieces may show signs of age and character. These features form part of the item's description and are not considered faults.

Damaged or Faulty Items

Please inspect your order upon delivery.

If an item arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery and provide photographs where possible.

We will assess the issue and arrange an appropriate remedy, which may include: